This paper presents a knowledge management experiment realized in an industrial company. Our research concerns the development of a knowledge engineering module integrated in a collaborative eGroupware system. This platform is used by engineers to realise their projects in a collaborative way and in following a defined professional process. The first step of our approach is based on the modelling of the professional process used by professional actor. We have developed a formalism called RIOCK (Role Interaction Organisation Competence and Knowledge) to identify the emanating Knowledge resulting from the interaction between the roles played by professional actors. According to the obtained cartography of Knowledge, we have defined a typology of Knowledge and built an ontology to create a representation language in order to share and broadcast Knowledge. In other hand, the RIOCK models allow us to design a knowledge engineering module based on a multi-agent system. This system monitors the action of the professional actors inside the eGroupware and capitalizes, annotates, and broadcasts Knowledge in using the semantic web technologies and the ontology.
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